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Cover Page Contents Preface Program Taking A Measured Approach tp Librar Management: Performance Evidence Applications and Culture Statistics and Strategy: Statistics and Performance Measurement as a Social Process Comparing libraries: from official statistics to effective strategies Cyberspace and market place: library messages beyond the border Quality Stabdards: Public libraries on the island of Montreal "Using Customer Data for Improved Strategic Marketing Planning and Decisionmaking" Library statistics without Fear Statistics To Plan: Statistical Development in a Regional System of Public Libraries (Valencian Community - Spain) Development of Estonian public libraries during th last decade. (1994 - 2004) Audit for libraries... which one? Coodination of higher educational institutions and professional library associations - the key to training quality rise of librarians of XXI century La bibliotheque municipale face aux fluctuations financieres : I'impense managerial dans les bibliothques municipales des villes moyennes Evaluation of libraries: Experiences from applying a method for non-market valuation developed in economics Customers Value Research Management and marketing in the Library and Documentation Centre of Artium Basque Centre-Museum of Contemporary Art Marketing to Diverse Populations Getting help and doing research: what di patrons want? An exploratory study comparing desk users with virtual reference users. Marketing library services. A case study at Universtity of lllinois at Urbana - Champaign USA The Library as a part of cultural behavior. Summary of a large scale survey to identify user trends and reading behavior in Flanders libraries Evaluating library services - best practice initiatives in Austranlian university libraries The plulbic library's attractiveness : Aquantitative study The use of electronic Information Services and information literacy: a Glasgow Caledonian University study Statistical indicators on reading and literacy for the "Information Society" versus the ITU's "technicist" indices Parameters and indicators for providers of electronic publications evaluation Promoting Library Services, Designing Marketing Strategies, Evaluating our Past and our Present, Feeling more Optimistic about our Libraries Future A new model for public library and information services evaluation: an integrated approach Developing a culture of evidence based practice within the library and information profession: the impact of library science education. A teaching and learning model from the Queensland University of Technology Measuring and Mapping the Invisible: Alternative procedures to understand users's approaches to information in a university library Libraries Building Communities: the vital contribution of Victoria's public libraries - A report on a major research project of the Library Board of Victoria and the Victorian public library network Untitled
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